Flower Delivery Radlett: Comprehensive Online Shopping Terms

Terms & Conditions for Flowers Radlett Online Sales

Introduction

These Terms & Conditions ("Terms") govern the use of the Flowers Radlett website and all online flower delivery services provided by Flowers Radlett to customers in Radlett and the surrounding areas. By placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you may not use our website or order our products and services.

1. Eligibility and Application

Our online flower delivery services are available to customers aged 18 and over residing in Radlett and neighbouring areas. By using our website or placing any orders, you represent and warrant that you meet these eligibility criteria and that you will use our services solely for lawful purposes.

2. The Order Process

2.1 Product Selection
You may browse the flowers, bouquets, and related products available on the Flowers Radlett website. Details of each product, including descriptions, images, and prices, are provided to assist your selection. Images are illustrative and for guidance only; flowers are natural products and variations in colour, size, and arrangement may occur.

2.2 Placing Orders
Orders are placed by selecting your desired items and completing the checkout process. You will be required to provide accurate recipient and delivery details, select a delivery date, and review the summary of your order before final confirmation. You must check that all information is accurate before placing your order.

2.3 Order Confirmation
Once you have submitted your order, you will receive an on-screen confirmation and an order summary. A separate order confirmation email will be sent to you detailing your purchase. The contract between you and Flowers Radlett is formed when you receive this order confirmation email, subject to successful payment and acceptance in accordance with these Terms.

3. Prices and Payments

3.1 Prices
All prices for flowers and related products are clearly displayed on our website and are inclusive of VAT at the prevailing rate, where applicable. Delivery charges are outlined separately and calculated at checkout based on the delivery location and date.

3.2 Payment Methods
Payment for online flower delivery in Radlett and surrounding areas can be made using secure, accepted methods as displayed at checkout. Your payment must be received in full prior to order processing and dispatch. Flowers Radlett reserves the right to decline any order until payment is authorised and cleared.

3.3 Pricing Changes
Prices may change from time to time at our discretion. Once an order has been confirmed and paid for, the price will not be subject to change for that order.

4. Delivery of Flowers

4.1 Delivery Coverage
Flowers Radlett offers online flower delivery services throughout Radlett and surrounding areas. Orders are fulfilled to the specified address provided at checkout. If the recipient address is outside our service area, we reserve the right to contact you to discuss your options or cancel the order with a full refund.

4.2 Delivery Dates and Times
We make every effort to deliver flowers on your selected date; however, delivery times during peak periods or adverse circumstances may vary. Flowers Radlett cannot guarantee exact timings but will aim to accommodate specific requests where possible. Please note that some products are not always available and may be substituted as per section 4.4 below.

4.3 Recipient Not at Address
If the recipient is not available at the time of delivery, our delivery driver will attempt to leave the flowers with a neighbour or in a safe location, as per your instructions if provided. A delivery card will be left to inform the recipient where their flowers are located.

4.4 Substitutions
On occasion, specific flower varieties or containers may be unavailable. In such cases, we reserve the right to substitute with products of equal or greater value and quality. We will endeavour to preserve the overall style and colour scheme of your chosen arrangement.

5. Cancellations and Amendments

5.1 Order Cancellations
If you wish to cancel your order for flower delivery in Radlett or the surrounding area, you must notify us as soon as possible and, in any event, at least 24 hours before your scheduled delivery date. Orders that have already been prepared, dispatched, or delivered cannot be cancelled or refunded.

5.2 Amending Orders
If you would like to amend the order details (including recipient details, delivery date, or card message), please contact us promptly. Amendments can only be accommodated if your request is received in good time and before your order enters the preparation stage.

5.3 Non-Delivery
If, for any reason, we are unable to deliver your flowers due to incorrect information provided or if the recipient cannot be found and no safe location is available, we are not obliged to provide a refund. Please ensure that all recipient details are accurate at the time of order.

6. Returns and Refunds

6.1 Fresh Flower Guarantee
We take great pride in the quality and freshness of our flowers. Should you be dissatisfied with your product, please contact us within 24 hours of receipt, providing photographic evidence where possible, so we can review the issue and offer an appropriate solution, which may include a replacement or refund at our discretion.

6.2 Return Policy
Due to the perishable nature of flowers, returns are generally not accepted. Refunds or replacements are only processed in cases of damaged or incorrect goods, as described above.

7. Customer Responsibilities

7.1 Accuracy of Information
You are responsible for providing accurate order, payment, and delivery information. Flowers Radlett cannot be held liable for non-delivery or misdelivery due to incorrect details submitted at checkout.

7.2 Recipient Consent
By providing recipient information, you confirm that you have permission to supply their details for delivery and correspondence purposes.

8. Liability and Disclaimers

8.1 Limitation of Liability
To the extent permitted by law, Flowers Radlett’s total liability to you in respect of any losses suffered as a direct result of our breach of contract shall not exceed the value of your order. We shall not be liable for indirect, consequential, or incidental damages resulting from the use of our website or products, nor for any loss relating to events outside of our reasonable control, including delayed deliveries due to circumstances such as adverse weather, traffic congestion, or issues outside our delivery area.

8.2 Complaints
Should you have any complaints or concerns regarding your order or the service provided, please contact us at your earliest opportunity. Our team will aim to resolve your issue appropriately and efficiently.

9. Intellectual Property Rights

All intellectual property rights in the website, content, product designs, photographs, and branding are owned by or licensed to Flowers Radlett. No part of our website, including text and images, may be reproduced, distributed, or used for any commercial purpose without our express prior written consent.

10. Privacy and Security

Flowers Radlett values your privacy and processes all information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. Customer data will only be used for order processing, delivery purposes, and internal record keeping unless you have consented to receiving marketing communications. Payment processing is secured by industry-standard encryption to ensure your security. Please refer to our Privacy Policy for further details.

11. Changes to Terms & Conditions

Flowers Radlett reserves the right to update or modify these Terms at any time without prior notice. Changes will take effect once posted on our website. It is your responsibility to review these Terms before making a new purchase or using our online services. Continued use of our website after any changes constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your use of the Flowers Radlett online flower delivery service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General Provisions

13.1 Severability
If any term or condition in these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, such provision shall be removed or limited to the minimum extent necessary, and the remainder of these Terms shall remain in full effect.

13.2 No Waiver
If we fail to enforce any part of these Terms, it does not affect our right to enforce the same at a later date.

13.3 Entire Agreement
These Terms, together with the order confirmation and our Privacy Policy, constitute the entire agreement between you and Flowers Radlett in respect of any online flower order.

14. Service Area Note

Please note: These Terms & Conditions apply to all customers ordering from Flowers Radlett for online flower delivery across Radlett and the surrounding areas. By placing an order with us, you confirm your acceptance of these Terms.