Returns, Refunds & Handling Complaints

Our Fresh Flowers Guarantee

At Flowers Radlett, we pride ourselves on our reputation as a trusted local Radlett florist, dedicated to serving homes and businesses with only the freshest flowers. Our fresh flowers guarantee means every arrangement arrives in peak condition, beautifully presented and ready to impress. If your order does not meet our high standards of freshness or quality, we are here to help.

Damaged on Arrival?

Your satisfaction matters to us. If your flowers arrive visibly damaged or compromised in any way, please notify us by the end of the day of delivery, or as soon as possible. To help us resolve your issue swiftly, we may ask for photos of the damaged product and the packaging. This will allow us to assess what went wrong and ensure it does not happen again. We are committed to making things right whenever rare issues arise.

Freshness Window Policy

As part of our commitment to being the best local florist in Radlett, we promise that our flowers will remain fresh for at least five days from delivery, provided that our care instructions are followed. Should you find that your flowers wilt or decline unusually quickly within this guaranteed period despite proper care, let us know. We will address any concerns proactively and fairly, offering you options based on the situation.

Refunds and Replacements

If your flowers are damaged on arrival or fail to meet our freshness guarantee, you may be eligible for a full refund or a replacement delivery. We will discuss your preferred resolution once we have reviewed your claim. All eligible refunds will be processed promptly using your original payment method. If you have ordered for a special event, rest assured we will prioritise your replacement to ensure your occasion goes as planned.

How to Make a Complaint

We take every complaint seriously and view them as opportunities to improve our service. If you have any issue with your flowers, delivery, or overall experience with Flowers Radlett, please contact us via our customer support page or in person at our Radlett location. Please provide your order details and a description of your concern. Our team will thoroughly investigate and respond within two business days. Our aim is always to reach a fair and amicable resolution for every customer.

Trusted by the Radlett Community

Flowers Radlett has become the florist of choice for many local Radlett households and businesses by upholding strong customer care values and our unwavering fresh flowers guarantee. We appreciate your trust in us for important occasions and everyday moments alike. Your feedback helps us grow and improve, so please let us know how we can make your flower experience even better.

Thank You for Choosing Flowers Radlett

We know you have a choice of florists in Radlett and appreciate the opportunity to deliver the finest, freshest flowers to your door. Should an issue ever arise, our returns, refunds, and complaints process ensures you remain completely protected and satisfied. Thank you for letting us be a part of your special moments, and for trusting our local team to deliver floral joy!